Visitor's rules

SAUNA AND WATER CENTER VISITOR’S GUIDELINES

We wish you safe and enjoyable time in the Leisure Center of Tervis Medical Spa! To fully enjoy your memorable time in the Leisure Center, carefully read through these guidelines and follow them. Thank you!

GENERAL PROVISIONS

  • Children aged 10 or younger are only admitted to the sauna and water center if accompanied by a ticket-holding adult responsible for their safety and behavior as well as for ensuring the children follow the rules set out in these guidelines.
  • Children aged 3 or younger are only admitted (free of charge) to the sauna and water center if accompanied by a ticket-holding adult and must share the adult’s locker.
  • Should you wish to, you can borrow bathrobes and towels from administrator. You will be charged for this according to the current pricelist. Make sure you take good care of any items you borrow and return them to the administrator before you leave.
  • Make sure you observe any and all signs and notices posted in the Leisure Center. Tervis Medical Spa cannot be held liable for injuries or other health issues experiences by visitors, nor is it liable to compensate such injuries of problems.
  • Walk carefully while in the Leisure Center, do not hurry. Since the floors may be wet, running/hurrying could be dangerous for you and other visitors.
  • It is prohibited to bring your own drinks and food to the Leisure Center. Employees of the Leisure Center have the right to seize any food and drinks brought by visitors.
  • Do not visit the Leisure Center in a state of inebriation! Staff of the Leisure Center have the right to refuse to sell tickets to persons in a state of intoxication. Remember that you personally bear any risks in connection with visiting the Leisure Center.
  • Staff of the Leisure Center have the right to prohibit any visitor who presents a danger to himself/herself or others or in any way annoys other visitors to stay in the Leisure Center.
  • The Leisure Center promotes healthy lifestyle – smoking is not permitted in the Leisure Center.
  • Staff of the Leisure Center have the right to reprove any visitors violating these guidelines and cancel his/her ticket without compensating the ticket’s price.
  • The Leisure Center has video surveillance system installed for ensuring safety of visitors, except for the dressing and shower rooms
  • Mind other visitors and be aware of the children.
  • Any toys that can pose danger to health of other visitors as well as non-floating toys are prohibited to take to the sauna and water center.
  • The Leisure Center is not responsible for any personal items and valuables left unattended.
  • If you experience any problems, please turn to an assistant instructor or the administrator.
  • Forgotten and lost items that are found and brought to the staff are stored for two (2) months, after that the items are disposed of.
  • By using the Leisure Center services, you confirm that familiarized yourself with all guidelines of the Leisure Center.

BUYING TICKETS AND PAYING FOR SERVICES

  • When buying a ticket to the Leisure Center you will receive a wristband / a pass-card that allows passing through doors and turngates.
  • Please hold on to your ticket until you leave.
  • Visitors aged 18 and older can use their wristbands to pay for services in the bar of the sauna and water center with the total price of up to 40 €.
  • When leaving the sauna and water center, any purchases made with a wristband shall be paid for in the ticket office.
  • Immediately inform an assistant instructor or the administrator about loss of your wristband/pass-card.
  • If the wristband gets lost or damaged, the visitor shall compensate its price according to the current pricelist.
  • A sauna and water center visitor aged below 18 can obtain wristband from the administrator on the basis of pre-payment. It allows to use services of the sauna bar on the pre-paid basis. The unspent sum shall be returned to the visitor by the administrator when the visitor leaves the sauna and water center (only on the same day).
  • By buying a ticket, you confirm that your health allows using the Leisure Center’s saunas, pools and baths.
  • A family ticket grants admission to the sauna and water center for 2 adults and 2 children aged 15 or younger.
  • Discount tickets are available to Estonian student card holders, ISIC and ITIC card holders and Estonian pensioners upon presentation of the respective card. Discount tickets can be purchased with a valid document that confirm the holder’s right for the discount.
  • The Leisure Center’s employees have the right to ask for a document to confirm the age of the visitor.
  • Please check purchased goods, tickets and change at the ticket office. Later claims will not be accepted.

VISITING TIME

  • You can stay in the sauna and water center for 3 hours during each visit.
  • The duration of your visit is measured from the moment you enter the gates/pass the access system.
  • Additional fee for exceeded time is calculated based on the current pricelist.
  • Saunas are closed at 21:30.

CHANGING ROOMS

  • Remove your shoes when entering the changing rooms or swap your shoes for flip-flops or similar footwear – that way you help keep the Leisure Center clean. You can leave your shoes in a plastic bag in your locker. When leaving, please only put your shoes back on by the door to the changing room.
  • You can choose any available locker in the changing room. Change into your swimming outfit and then lock the locker with the wristband. Make sure you take the wristband with you to the sauna and water center. You can keep hold of it by placing it round your wrist or ankle. You can open and close your locker as many times as you need.
  • Each time you close your locker, make sure it has closed and locked properly. If the door is not properly closed and/or the lock is damaged in any way, immediately inform the assistant instructor.
  • The Leisure Center is not responsible for the preservation of items/objects left in the locker (documents, money and other valuables) worth more than € 50. In case the visitor has an item/object exceeding the value of € 50 or the total value of the items/objects with the visitor exceeds € 50, the visitor is required to use a storage box located at the checkout counter of  the Leisure Center for storing such items/objects. The price of the rent of a storage box is € 2 according to the price list. However, if a visitor, despite the information above, keeps his or her valuables in the locker instead of a storage box, the  Leisure Center is not responsible for the preservation of the valuables left in the locker. The locker is for holding clothes, and a storage box is for safekeeping of valuables. 
  • Before entering the sauna and water center, MAKE SURE TO WASH YOURSELF without wearing a swimming outfit and remove any makeup you may have.
  • It is prohibited to dye hair or shave in the sauna and water center.
  • When coming out of the sauna and water center or having showered, make sure you dry yourself properly before entering the changing room.
  • It is recommended to visit saunas located in the changing rooms without swimwear. While putting on steam, please consider other visitors.
  • Wet floors are slippery! Do not rush while moving in the changing rooms and showers – avoid falling and hurting yourself!
  • Please note! It may be necessary for female cleaning staff members to move around and do their job in the men’s shower room. We kindly ask for your understanding.

GUIDELINES FOR VISITORS OF THE SAUNA AND WATER CENTER

  • It is prohibited to use honey, body scrubs and other substances that may leave stains.
  • While visiting the sauna and water center drink enough water.
  • If you are not feeling well, take a break or turn for help to the administrator of the assistant instructor.
  • Keep to the right in your swimming lane and mind other swimmers sharing your lane.
  • Don’t change lanes by pushing yourself over the lane markers – swim under them. Sitting or standing in the lanes markers is not permitted.
  • Jumping into the swimming pool is only allowed from the take-off boards.
  • It is prohibited to jump into jacuzzi, kid’s pool and Japanese bath.
  • If you have long hair, please tie it back or use a swimming cap.
  • It is prohibited to leave children unattended. Children who cannot swim should not stay in the swimming pool without attendance.
  • To avoid any unpleasant surprises, we ask that children aged three and younger wear swimming nappies. These are sold at the ticket office of the Leisure Center.
  • ATTRACTIONS OF THE SAUNA AND WATER CENTER CLOSE IN 30 MINUTES BEFORE CLOSING OF THE CENTER.